Refund Policy

Refund Policy

ReturnsOur policy lasts 30 days. If 30 days have gone by since it delivered, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.

Goods with a lead time longer than 4 business days are exempt from being returned. We do not accept returns of conveyor belts or other items that had to be cut to length. We also do not accept products that contain hazardous materials, or flammable liquids or gases.

To complete your return, please contact for Return Material Authorization (RMA) paperwork. When Hytrol receives the equipment it will be inspected for damage or verify manufacturing defects before a credit is issued.

Please do not send your purchase back without an RMA. Equipment will be discarded and no credits will be given.

Eligible items for return follow Hytrol guidelines to provide a credit less shipping cost and 30% restock fee.Exemptions for credit include:1. Any item not in its original condition, is used, is damaged or missing parts for reasons not due to our error.2. Any item that is returned more than 30 days after delivery.3. Items that contain hazardous materials, or flammable liquids or gases.4. Items returned without RMA paperwork.
Refunds (if applicable)Once your return is received and inspected, we will notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Exchanges and WarrantyWe only replace items if they are defective under Hytrols one year warranty. If you need to exchange it for the same item, please contact for Return Material Authorization (RMA) paperwork and place an order for a replacement. Once Hytrol receives the equipment it will be inspected to verify manufacturing defects.

Please do not send your purchase back without RMA paperwork. Equipment received with no RMA are discarded and no credits will be given.
ShippingYou will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you will vary.

If you are shipping an item you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Cancellations(A) Cancellation due to causes beyond Buyer’s control. Buyer may cancel an order in whole or in part for any Goods purchased hereunder in the event of a shutdown of its plant or a substantial reduction in the operation of said plant due to strikes, floods, riots, accidents, acts or failures to act of any governmental entity or of Seller, major equipment breakdowns, or any other causes whatsoever, whether similar or dissimilar to those set forth above, provided that any such cause was beyond the reasonable control of Buyer. In the event of such a cancellation or deferral, Buyer shall pay to Seller, as Seller’s sole and exclusive remedy, a reasonable cancellation or deferral charge, which charge shall in no event exceed the actual damages incurred by Seller as a direct result of the cancellation or deferral.

(B) Cancellation for convenience of Buyer. Buyer also reserves the right to cancel this order in whole or in part at any time, for its convenience, by written notice to Seller, immediately upon receipt of notice of such cancellation. Seller shall stop all performance hereunder except as otherwise directed by Buyer. If Seller is not in default of any of its obligations hereunder at the time of such termination, Buyer shall pay to Seller as its sole and exclusive remedy, an amount equal to those reasonable and documented costs incurred by Seller prior to termination. Provided, however, that the above amount plus any prior payments shall in no event exceed the purchase price of the Goods. All Goods completed or partially completed prior to termination shall become the property of Buyer, or at Buyer’s option, the salvage value of the Goods may be deducted from the amount due Seller by reason of the termination.